Warranty and Returns
60-day returns
Unopened products can be returned within 60 days of delivery for a refund, minus shipping. Opened pods and pouches cannot be returned for hygiene and safety reasons.
Device warranty
Devices carry a 6-month warranty against manufacturing defects from the delivery date. Damage from drops, liquid ingress or unauthorised modification is not covered.
How to start a claim
- Email [email protected] with your order number
- Include photos or a short video showing the fault
- We reply within one business day with the next step
Nothing here limits your rights under the Australian Consumer Law.