Support Centre
Answers to the questions we get most. Still stuck? Contact us.
Orders and delivery
When will my order be dispatched?
Orders placed before 12pm AEST on a business day are dispatched the same day. Later orders go out the next business day.
How much is shipping?
Standard shipping is $9.90, free on orders over $79. See Shipping and Delivery for details.
Do you ship outside Australia?
No. We currently deliver within Australia only.
Products and authenticity
How do I check my product is genuine?
Use the code on the pack on our verification page. If it does not verify, contact us before use.
Device not working?
Check the charging contacts and try a different cable first. If it still fails within the warranty period, see Warranty and Returns.
Account and age
Why do you ask for my date of birth?
Products on this site are restricted to adults 18 and over. Age verification is required before an order can be completed.
How do I reset my password?
Use the “Lost your password?” link on the account page.